Support & FAQ
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Frequently Asked Questions
General Use
Features
Subscriptions / Payments
Updates
Contact & Support
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How can we help you?
Select one of the three preconfigured cats, swipe to start feeling the vibrations of the purrs, and enjoy the soothing sound.
Yes! The core experience is free, with optional premium features available.
The app is currently available for iOS devices only. Android is in the works!
No account is needed — just open the app and start relaxing.
Yes, you can enjoy the purrs anytime, even without an internet connection.
Simply swipe the cat to feel the vibrations and hear the purring sound.
In the free version, you can choose from three preconfigured cats. Premium users can create unlimited custom cats.
Premium is available as a monthly or yearly subscription. It unlocks unlimited custom cats and additional features, like comprehensive guided sessions.
You can manage or cancel your subscription anytime through your Apple ID settings.
Yes. Uninstalling the app doesn’t cancel your subscription. You’ll need to cancel it in your Apple ID settings.
Updates are available through the App Store. Make sure automatic updates are enabled to always enjoy the latest version.
Check out the newest features on our website under the “What’s New?” section.
Visit the “What’s New?” section on our website to see all past updates and improvements.
You can reach us through the in-app Settings → Feedback or by filling out the Support form on our website.
We’d love to hear from you! You can suggest features or share feedback via Settings → Feedback in the app or through our website’s Support form.
Chat with us or send us an email.